How to process an order return?
Last updated: 29/04/2026
To return a certificate you purchased by mistake:
- Go to the Orders section.
- Enter the details of the order.
- If the certificate is still in the "Not started" status (you haven't started filling in its data), you will see the Return button.
- By clicking it, the product will move to the Returns tab, where you can track the refund.