Legal Notice

shop.vintegris.com is a website owned by VINTEGRIS, S.L. X

• Address: Carrer Pallars, 99, 08018. Floor 3, Office 33, Barcelona, Spain 
• VAT Number (CIF): B-62913926. Registered in the Commercial Registry of Barcelona.
• Contact: info@vintegris.com | Phone: +34 934 329 098.

Terms of Use of this WEBSITE

This website contains information about the services offered by VINTEGRIS, specifically regarding the types of qualified electronic certificates that the user can purchase through this site.

To purchase these certificates, it is necessary to register as a user on this website using the corresponding form. You can access the conditions for the processing of your personal data in the corresponding clause and in the Privacy Policy.

Once registered, the user may purchase certificates, assign them to a manager, and proceed with their issuance, previously carrying out the identity validation of the certificate holder through our video identification application and providing the required documentation in each case, according to the type of certificate to be issued. You can view detailed information on the website by accessing each type of certificate.

In addition, registered users can access billing data, manage their certificates, request returns, communicate, open incidents, and check their processing status.

About the User and its registration

Access to this website confers the condition of user of this website. The condition of a registered user is acquired upon user registration, once this condition is validated with the email sent by Vintegris.

To access certain services, the condition of REGISTERED USER is required. To access the purchase of certificates and their subsequent management, the user must act as a registered user.

Invited managers must register as users if they accept the invitation.

The USER must provide the required data necessary to provide the offered services, committing not to provide false or third-party data without their prior consent. Likewise, they must keep their data updated. The processing of this data is carried out in accordance with the Privacy Policy.

The USER is responsible for the custody of their password used to prevent user identity theft on this website. The password must meet the security requirements established by VINTEGRIS in its configuration. If the user considers that the confidentiality of their password may have been compromised or suspects that it may have been used by another person, they must immediately notify VINTEGRIS and proceed to change the password. This communication shall be made to the email dpo@vintegris.com 

In their private area, the user can activate two-factor authentication to access. VINTEGRIS recommends activating this security option.

In the Privacy Policy, you will find detailed information about the collection and processing of personal data; you can access it before providing your data.

Any user who accesses and browses this website accepts the Terms of Use established in this Legal Notice as well as in the different Policies available on the website.

If the USER decides not to accept these conditions, they must refrain from accessing and/or using the content and services offered by VÍNTEGRIS on this site.

The USER must read the legal notice and terms of use, as well as the privacy and cookie policies, each time they access this website, as modifications to their content may occur without prior notice.

Users may only register and conduct transactions if they are of legal age. Otherwise, the parents or legal guardians of any minor who conducts such transactions will be held responsible. 

Responsibilities of the User and Víntegris

This site offers access to various contents, providing information about our digital certificates and the possibility of their purchase by the USER. In addition, the USER, once registered, will be able to manage the purchased certificates, issue certificates, report incidents, request returns, and access billing, among others, in their private area.

The USER is responsible for all actions carried out in their private area of this website, accessed using their username and password. Therefore, it is the USER's responsibility, commitment, and obligation to make proper use of the content and services that VÍNTEGRIS offers through the site and not to provide their username and password to a third party, so that only the USER can purchase new certificates, manage existing ones, access billing information, or proceed to return certificates, among other actions that can be performed from their private area.

Furthermore, the USER agrees not to use this site for actions that may:

• Engage in illicit or illegal activities according to the Spanish legal system.
• Register as a user of the website using third-party data.
• Attempt to impersonate a third party to obtain a digital certificate in their name.
• Falsify the documentation required to prove identity or the attributes included in the certificates.
• Violate applicable intellectual and industrial property legislation.
• Disseminate content or propaganda of a racist, xenophobic, pornographic, terrorism-apologetic nature, or that violates human rights.
• Cause damage to the computer systems of VÍNTEGRIS, its suppliers, or third parties.
• Introduce or spread malicious software, computer viruses, or other physical or logical systems susceptible to causing the aforementioned damages on the network.
• Attempt to access or, where appropriate, use the accounts of other USERS and modify or manipulate their data.

The USER is solely responsible for any infractions they may incur or damages they may cause by the inappropriate use of this website and/or by carrying out any of the aforementioned actions or actions considered contrary to current legislation and/or good faith in the USER's actions.

VÍNTEGRIS is exempt from any kind of liability that may arise from the USER's actions and the damages these may cause to third parties.

VÍNTEGRIS reserves the right to initiate appropriate legal actions if the USER engages in any of the aforementioned actions or actions that could violate applicable regulations or damage VINTEGRIS's reputation.

For its part, VÍNTEGRIS will use all reasonable and necessary efforts and means to facilitate its purpose and provide the desired service; however, notwithstanding the foregoing, VÍNTEGRIS assumes no warranty regarding the absence of errors or possible inaccuracies and omissions in the public content.

VÍNTEGRIS verifies the published information using technology and qualified personnel. However, inaccuracies, typos, or other types of errors may occur, so VÍNTEGRIS does not guarantee in any case the accuracy of the information or the site's content when it is merely informational.

The services offered through the Internet depend on multiple systems, technologies, and elements that are not under the control or responsibility of VÍNTEGRIS; therefore, VÍNTEGRIS is not responsible for damages of any nature that may arise from the unavailability or continuity of the site's operation when it is not directly attributable to VINTEGRIS.

Likewise, VÍNTEGRIS is not responsible for direct or indirect failures or damages that may be caused to the USER's computer system or the files stored therein as a result of viruses or any other harmful software that may be hosted on the site.

Regarding the above, VÍNTEGRIS recommends that USERS use security tools (antivirus, passwords, encryption of sensitive information, firewalls, screensavers, etc.) on their equipment to prevent, as much as possible, damages caused by harmful software and general illicit activities of third parties.

Links to Sites External to Víntegris

This site may contain links that allow the USER to access other Internet pages external to VÍNTEGRIS sites.

In the event that the USER uses these links, VÍNTEGRIS informs them that it does not exercise any control over such sites and their contents.

In no case will VÍNTEGRIS assume any responsibility for the contents of the links belonging to an external website, nor will it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, veracity, validity, and legality of any material or information contained in such hyperlinks or other Internet sites.

If any USER becomes aware that the links direct to pages whose contents or services are illegal, harmful, degrading, violent, or immoral, we would appreciate it if they contacted VÍNTEGRIS and indicated so, in order to proceed to remove said link.

Any activity carried out on sites that are not owned by VÍNTEGRIS is regulated by their own rules and conditions, so we recommend that, before use, USERS inform themselves about this in the legal notice or similar sections of said sites.

Industrial and Intellectual Property

This website is the property of VÍNTEGRIS. The intellectual property rights, exploitation, and reproduction of this site, its pages, screens, the information they contain from programs, audio, and video, its appearance, and design, are the exclusive property of VÍNTEGRIS, unless otherwise specified. All names, differentiating symbols, designs, and logos that make up these pages are duly registered trademarks by VÍNTEGRIS or its owner. Any improper use of them by a person other than their legitimate owner may be prosecuted in accordance with current legislation.

The user may view all the elements, print them, copy them, and store them on their hard drive or on any other medium, provided their use is solely and exclusively personal and private. It is strictly prohibited to use these contents for commercial purposes, distribute, modify, alter, or decompile them.

Service Contracting Conditions

The conditions set out below regulate the electronic contracting that will be carried out with the purchase of digital certificates offered on this website, as well as the rights and obligations of each party.

These General Terms and Conditions are established in accordance with Spanish law, and in particular with Law 7/98 of April 13 on General Contract Terms, the Civil Code, Law 34/2002 of July 11 on Information Society Services and Electronic Commerce, and Royal Legislative Decree 1/2007 of November 16, approving the Consolidated Text of the General Law for the Protection of Consumers and Users, and other applicable laws and their implementing regulations.

Product Description

You can purchase individual natural person electronic certificates, natural person representing a legal entity, or company electronic seal certificates.

An electronic certificate is like a digital identity card that helps verify who you are online. It works by associating your information, such as your name and ID, to a special key that only you know. This certificate is issued by a qualified registration Authority that verifies your identity before giving it to you.

Electronic Identification, or eID, is a method that allows individuals and companies to prove who they are online using digital means. It is equivalent to showing a physical identity document like a passport or ID card, but electronically. This makes it easier and safer to access services and carry out online transactions.

A natural person certificate allows individuals to authenticate themselves at electronic headquarters and digitally sign documents. It is the electronic format expression of agreement with the content of a document or set of data. A qualified Electronic Signature has the same legal effect as handwritten signatures.

A natural person representing a legal entity certificate allows the entity to act at electronic headquarters through its legal representative, as well as digitally signing documents by them, acting on behalf of the entity they represent.

The company electronic seal can be applied to an electronic document to guarantee its origin (the company holding the seal) and its integrity.

Product Price

PRODUCT PRICE (Base) VAT (21%) TOTAL
Individual natural person – 1 year | 21.00 € | 4.41 € | 25.41 €
Individual natural person – 2 years | 32.00 € | 6.72 € | 38.72 €
Individual natural person – 3 years | 42.00 € | 8.82 € | 50.82 €
Legal entity representative – 1 year | 40.00 € | 8.40 € | 48.40 €
Legal entity representative – 2 years | 72.00 € | 15.12 € | 87.12 €
Legal entity representative – 3 years | 110.00 € | 23.10 € | 133.10 €
Company seal – 1 year | 225.00 € | 47.25 € | 272.25 €
Company seal – 2 years | 360.00 € | 75.60 € | 435.60 €

Vintegris reserves the right at any time and at its sole discretion to modify the prices of the products offered through its website. 

To ensure that customers have certainty and assurance regarding the price of its products, the price will be the one listed at the time the order is placed.

Delivery and Execution Conditions

Once the payment for the purchased certificates has been made, you will receive a confirmation email and will be able to access your certificates, which will be available in your private area of the website.

From that moment, you may assign, if you wish, certificates to an invited manager and request the issuance of the certificates for yourself or another certificate holder.

Payment processing via Stripe

Payments made on this website are processed by Stripe Payments Europe, Ltd. (“Stripe”), which acts as a payment processing service provider. To complete the transaction, Stripe receives only the information necessary to process the payment and verify that it has been completed successfully.

Upon completing the purchase in MY BASKET, the USER will be redirected to the Stripe payment gateway, should fullfill the fields required and complete the fully process of payment. Under no circumstances does VINTEGRIS transmit payment card details, expiry dates or security codes (CVV) to Stripe. These details are entered directly by the USER within Stripe’s secure environment, in accordance with PCI-DSS standards.

Responsibility for sales, invoicing and taxes

VINTEGRIS is solely responsible for the sale of digital certificates, the issuing of the corresponding invoice, the calculation and payment of applicable taxes, and the handling of any issues relating to invoicing. Stripe is limited exclusively to processing the payment, without being involved in the setting of prices, taxes, the issuing of invoices or the provision of the service purchased.

All obligations arising from the provision of trust services, as well as the responsibilities associated with the issuance, validity, revocation and use of digital certificates, lie solely and exclusively with VINTEGRIS. Stripe accepts no liability whatsoever with regard to the content, nature, the validity or legal effects of the certificates issued, or the contractual relationship between VINTEGRIS and the USER.

Video Identification

To issue a certificate, it is necessary to validate the certificate holder's identity. To do this, the interested party must complete the video identification by accessing our video identification platform on nebulaSuite.

The interested party will be redirected to this platform and, before starting the process, will have access to the data protection policy regulating the collection and processing of personal data to be carried out. The interested party must grant prior consent to carry out this remote identity validation process, aware that this involves biometric data and that, if stored, the data will not be retained for more than 15 days. 

The user may repeat this video identification process up to 3 times if they make errors that invalidate the process. If the user exhausts those three chances due to errors of their own making, they must restart the process by purchasing another  video identification process, at which point they will be granted three new chances.

Right of Withdrawal

Once the purchase is made, when the certificates are available in the private area of the website, you may exercise your right of withdrawal with VINTEGRIS within a period of 14 calendar days calculated from the date the payment was made and the certificates became available.

You do not need a justification to exercise this right. You can request it by directing your request through the My Orders - Return option, and we will proceed to refund the amount within a maximum period of 14 days, pursuant to Articles 103 et seq. of Royal Legislative Decree 1/2007.

The right of withdrawal cannot be exercised if any of the purchased certificates have been activated.

Returns

If you wish to return any of the purchased certificates, you must access My Orders in your private area, select the Return option, and the Return Request form will appear. You can make your request indicating the quantity to return and the reason for the return.

You will receive an email with a registration number so you can track your request. Our team will contact you to provide a resolution to your request as soon as possible.

The return can be made provided the certificate has not been activated.

Incidents

If you have any problems with your purchase, invoice, or certificate issuance, you can inform us from your private area in My Incidents, where you will contact the Help and Support Center. Select the type of query you wish to make. If it is related to an order or invoice, you must select the related order number, or if it is a query related to the issuance of a certificate, you must select the certificate type. Once selected, tell us what is happening so we can help you. If the information we provide does not help solve the incident, then open an incident with the support team with a detailed description, screenshots, or documents you wish to provide, and select Open Support Case.

You will receive an email with your request and the incident reference number so you can track it; furthermore, you will be able to access the ticket status, add replies, and, if you consider it, close the incident.

Data Protection

The processing of personal data is carried out in accordance with the provisions of our Privacy Policy.

The processing of personal data collected in the video identification process is carried out in accordance with the privacy policy to which you will have access before starting this identity validation process.

For the processing of personal data collected for the payment of the order, VINTEGRIS uses the Stripe Payments Europe, Ltd. (“Stripe”) payment gateway. During the process of setting up the payment session, VINTEGRIS (Data Controller) provides Stripe (Data Processor) solely with the information necessary to process the transaction, in order to set up the payment session and enable the transaction to be carried out:

Transaction details:

• Internal product identifiers and prices.
• Quantities purchased.
• Applicable tax identifiers.

User identification data:

• User’s internal ID on the VINTEGRIS platform.

Metadata required for administrative management and payment reconciliation:

• Billing details (name or company name, identification document, full address).
• Internal identifiers for vouchers or discounts and promotional codes applied.
• User analytics identifier (ga_client_id) for the purposes of conversion measurement and sales attribution.

International data transfers: Stripe may process personal data on servers located both within and outside the European Economic Area, including the United States. In such cases, Stripe applies the safeguards set out in Regulation (EU) 2016/679 (GDPR), including the EU–US Data Privacy Framework, the Standard Contractual Clauses approved by the European Commission, and additional technical and organisational measures designed to protect the user information. You can view Stripe’s privacy policy at: https://stripe.com/privacy

Under no circumstances does VINTEGRIS transmit payment card details, expiry dates or security codes (CVV) to Stripe. This information is entered directly by the USER within Stripe’s secure environment, in accordance with PCI-DSS standards.

The legal basis for the processing is the performance of the contract arising from the purchase of digital certificates, as well as the management of your user account. Once the contractual relationship has ended, the data will be retained for as long as necessary to comply with the legal obligations arising from the service provided.

Marketing communications: We may send you information relating to services or products similar to those you have purchased, in accordance with the provisions of Article 21 of the LSSI-CE. You may object to this processing at any time.

Exercising your rights: The USER may exercise their rights of access, rectification, erasure, objection, restriction and data portability by sending their request to: dpo@vintegris.com. Further information is available in our Privacy Policy: https://shop.vintegris.com/en/p/legal-notice

Guarantees and Liability
Vintegris Guarantees:

• That there are no factual errors in the information contained in the certificates, known or made by the Certification Authority.
• That there are no factual errors in the information contained in the certificates, due to a lack of due diligence in managing the certificate request or its creation.
• That the certificates comply with all material requirements established in the Trust Practice Statement.
• That the revocation services and the use of the Repository comply with all material requirements established in the Trust Practice Statement.
• That the certificate contains the information a qualified certificate must contain, according to Annex 1 of REGULATION (EU) No 910/2014 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of July 23, 2014.
• That, in the event it generates the private keys of the subscriber or, where appropriate, the natural person identified in the certificate, their confidentiality is maintained during the process. The liability of the Certification Authority, subject to established limits.

Vintegris limits its liability to the issuance and management of certificates and subscriber key pairs provided by the Certification Authority, and may reject all guarantees not linked to obligations arising from current regulations (currently Law 6/2020, regulating certain aspects of electronic trust services, and the eIDAS Regulation).

You can find more information by accessing the Trust Practice Statement at https://www.vincasign.net/

Similarly, VINTEGRIS reserves the right to block any user found to have attempted to use the platform or the process fraudulently.

Applicable Law and Competent Courts

These contracting conditions are governed by Spanish legislation.

In the event of a conflict between the parties, they submit to the jurisdiction of the courts of the consumer's domicile.

When the buyer is a company or professional, the competent courts for dispute resolution will be the courts and tribunals of Madrid.

Modification of the Contracting Conditions

Vintegris may modify these Contracting Conditions at any time it deems appropriate. These modifications will not affect previously formalized contracts.

Information of Interest Related to the Contracted Services

The issuance of certificates by Vintegris as a certification authority is subject to the provisions of the Trust Practice Statement and the different Certificate Policies, and the specific terms and conditions of the use of the certificates, available at https://www.vincasign.net/

Description of the Certificate Purchase Process

To initiate the contracting process, it is necessary to have previously registered as a user on the website.

Once registered, you can access your private area and, by accessing Cart, click on the Back to Store option.

In the Certificate Catalog, you can select the type of certificate and the number of each you wish to purchase. There is no minimum number of certificates to purchase; you can acquire from 1 certificate up to the amount you determine.

Once the number of certificates to be purchased is indicated, you must click the Buy button, and the certificates will directly be in your Cart.

In Your shopping cart, you will see the breakdown of the purchased certificates along with the total price of each. The price includes VAT; you can see the breakdown of the price + VAT in the Product Price section of this Legal Notice.

Before making the payment, you must provide your billing details, indicating whether you are an individual, freelancer, or company.

If we have provided you with a discount code, this is the time to apply it.

If you have applied a discount code, the subtotal of the amount to be paid and the Total to Pay will appear. The final price includes VAT.

If you agree, click Proceed to Payment. At this time, you will leave our website and be redirected to the secure payment gateway of PADDLE, the entity responsible for the payment and billing of the services or products you purchase.

VINTEGRIS does not have access to or store payment data such as your bank card details.

You will receive a confirmation email for the payment made, and your certificates will be available for activation in your private area My Orders, where you can now use them. At this moment, upon receipt of the confirmation email, the contracting has concluded, and the purchased products are available by activating the order.

The right of withdrawal must be exercised before activating the order.