Return Policy

Once the purchase has been made, when the certificates are at your disposal in the private area of the website, you may exercise your right of withdrawal before VINTEGRIS within a period of 14 calendar days calculated from the date on which the payment was made and the certificates became available.

No justification is required to exercise this right. You can request it by directing your petition through the My Orders - Return option, and we will proceed to refund the amount within a maximum period of 14 days.

The right of withdrawal cannot be exercised if the video identification process has already been completed or if any of the purchased certificates have been issued.