How can I revoke or cancel my digital certificate?

Revoking a digital certificate permanently invalidates it before its expiration date. You should request revocation immediately if you suspect your private key has been compromised, if you have lost the device where it was stored, or if the certificate holder's details are no longer valid.

⚠️ Important: Revocation is an irreversible process. Once revoked, the certificate becomes invalid immediately and cannot be reactivated. If you still need a certificate to operate, you will have to purchase and issue a new one.

Prerequisites

To complete this process, you will need:

• Access to the email account used when requesting the certificate.
• The revocation code sent to your email when your certificate was issued.

Steps to revoke your certificate

1. Locate your revocation code: Search your inbox for the confirmation email we sent you when you issued the certificate. Inside, you will find your unique revocation code.
2. Go to the revocation portal: Access the revocation request page and enter your revocation code.
3. Verify your identity (OTP code): For security reasons, the system will send a temporary One-Time Password (OTP) to your email address. Check your inbox (and your Spam or Junk folder) and enter this code on the screen to continue.
4. Select the reason for revocation: Once your access is verified, you will reach the cancellation panel. Choose the option from the dropdown menu that best describes why you want to cancel the certificate (e.g., key compromise, lost device, cessation of operation, etc.).
5. Confirm the cancellation: To prevent accidental cancellations, type therequested word in capital letters in the confirmation field and click the button to execute the revocation.

Once the final step is completed, the system will process the request immediately, the certificate will be invalidated, and you will receive a notification confirming the revocation.