How does the My Tickets section work?

The My Tickets section is your direct communication center with our technical support team.

To speed up the resolution of your queries, tickets on our platform are linked directly to the affected operation:

• If you have an issue with a certificate, the ticket links to its technical file.
• If the issue is billing-related, it will be linked to the affected order.

This allows our team to have all the necessary context to help you without unnecessary delays as soon as they receive your query.