How to verify your identity with an expired TIE or in the process of renewal

If you are trying to obtain your Digital Certificate, have completed the video-identification, and your TIE (Foreigner Identity Card) is currently expired, our team may have temporarily paused your application.

Do not worry, this is a standard procedure. For security reasons and legal regulations, we cannot issue a digital certificate using an expired identity document unless you can prove that you are in the middle of the renewal process.

Below, we explain exactly which document you need to send us so that we can approve your video-identification and issue your certificate.

The document we need: Proof of Renewal

In order to validate your expired TIE, we need you to provide an official and verifiable receipt proving that the renewal of your card is already being processed.

What features should this document have?

The document must be the official receipt of your application for the renewal or extension of your residence authorization. For our team of operators to accept it, the document must have official verification elements, such as a CSV (Secure Verification Code) or a file number that allows us to verify its authenticity on the Ministry's platforms.

Where can you get this proof?

This document is generated automatically and is given to you (or sent via email/electronic headquarters) at the moment you officially submit your TIE renewal application to the Immigration Office or through the Mercurio platform.

Example of a valid document

Here you can see an example of what a valid renewal application receipt looks like and where to locate the verification data we need.

What if I just requested an appointment?

It is important to note that the simple proof of having requested an appointment at the Police station for fingerprinting generally does not include the necessary electronic verification codes (CSV) required by regulations to issue a digital certificate. We need the document that proves that the processing or resolution of your file is already underway.

Do you have doubts about your document?

If you have a receipt but are not sure if it is valid, send it in the documentation request to our support team. Our operators will manually review it and confirm if it is valid to continue issuing your certificate.